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Technologent Partners with ITOCHU Techno-Solutions Corporation to Launch StageCrew in North America

via Business Wire

Technologent is partnering with ITOCHU Techno-Solutions Corporation to deliver the StageCrew solution to the North American market.

StageCrew™ (Stage Crew), a cloud service that streamlines information collection and coordination in system operations and strengthens observability, will be provided in SaaS format by Technologent. This marks the first full-scale deployment in the United States of a Japan-developed cloud service independently created by ITOCHU Techno-Solutions Corporation.

“We’re thrilled to bring StageCrew to our customers as the North American service provider as part of our commitment to AI enabling our customers,” said Mike McLaughlin, CIO and Sr. Vice President of Professional Services at Technologent. “By combining Technologent’s deep expertise with StageCrew’s AI-powered operational intelligence, we’re not just solving problems—we’re redefining how enterprises manage complexity and stay ahead of disruption.”

"Our vision for StageCrew has always been to create an AI-transformed experience that moves IT operations from being reactive to proactive. A vision this ambitious cannot be realized alone,” said Nagaki Fujioka, Managing Executive Officer and COO, Digital Services Group, at ITOCHU Techno-Solutions Corporation.

“In Technologent, we have found a partner that not only shares this forward-looking perspective but has the proven capability to guide enterprises on their digital transformation journeys. Together, ITOCHU Techno-Solutions Corporation and Technologent are not simply selling software; we are building a new operational standard, powered by Multimodal AI and delivered through a partnership committed to tangible, transformative results for every client," continued Fujioka.

Market Background

In recent years, the need for accurate real-time system monitoring to ensure stable operations has increased significantly. However, using multiple tools for monitoring across many technology services, log collection and cross-discipline assessments has created significant challenges. These include time and labor-intensive coordination between departments and difficulties in aggregation and consolidation of information. This often complicates the identification of issues, root causes as well as establishing corrective action. In North America, the growing complexity of systems, driven by advancements in cloud-native solutions and microservices technologies, has heightened the demand for solutions that improve efficiency, reduce time-to-resolution and decrease manual effort.

About StageCrew

StageCrew is a cloud-based service developed by ITOCHU Techno-Solutions Corporation designed to enhance visibility and efficiency in system operations. It improves observability (the ability to monitor and understand system health) by integrating with a wide range of monitoring and log collection tools, providing a unified view of critical data across complex IT environments. By consolidating information and standardizing how incidents are handled, StageCrew helps IT teams respond to issues swiftly and consistently, ultimately improving service reliability.

StageCrew empowers IT operations with a scalable, AI-enhanced platform that not only streamlines incident management but also promotes a culture of proactive monitoring and continuous improvement. In summary, StageCrew helps organizations run more resilient, observable, and efficient IT systems – ensuring that technology teams can respond faster, work smarter, and deliver more reliable services to the enterprise.

Service Implementation

Technologent will provide StageCrew in a SaaS model for the North American market delivered from a dedicated cloud infrastructure. Comprehensive support will be provided from pre-implementation consulting to design, PoC (Proof of Concept), and post-implementation support services to meet North American customer needs. Additional service and product engineering support will be provided to Technologent from ITOCHU Techno-Solutions Corporation, Japan.

About Technologent

Technologent is a women-owned, WBENC-certified and global provider of Information Technology solutions and services for Fortune 1000 companies. With our internationally recognized technical and sales team and well-established partnerships between the most cutting-edge technology brands, Technologent powers your business through a combination of foundational IT disciplines: Data, Security, Cloud and Artificial Intelligence. Together with Service Provider Solutions, Financial Services, Professional Services and our people, we’re paving the way for your business operations with advanced problem-solving that isn't just reactive, but forward-thinking and future-proof.

Technologent is a trademark of Thomas Gallaway Company, LLC dba Technologent in the United States and other jurisdictions.

“In Technologent, we have found a partner that not only shares this forward-looking perspective but has the proven capability to guide enterprises on their digital transformation journeys."

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