Articles from Press Ganey

Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, today announced the appointment of Luke Williams as Chief Customer Experience and Research Officer. Williams will lead enterprise customer experience and research strategy, reporting directly to Kyle Ferguson, CEO of Press Ganey Forsta’s cross-industry division.

Press Ganey, the leading provider of experience measurement, analytics, and insights for health systems and health plans, today announced the appointment of Dr. Avanish Mishra as President, Life Sciences. Reporting to Patrick T. Ryan, Chairman and CEO of Press Ganey Forsta, Dr. Mishra will drive the next phase of innovation and expansion for the company’s life sciences business.

Press Ganey, the leading provider of experience measurement, analytics, and insights for health systems and health plans, today released its latest research report, “Healthcare Employee Experience 2025.” Drawing on feedback from 2.3 million healthcare workers across the U.S., this is the largest study of its kind—and it reveals falling engagement nationally, while highlighting the importance of building trust within teams and across systems.

Press Ganey Forsta, a leader in experience measurement, data analytics, and insights, today announced its recognition as a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer (VoC) Platforms. This marks Press Ganey Forsta’s third consecutive time being named a Leader in the Gartner Magic Quadrant for Voice of the Customer Platforms. Press Ganey Forsta is committed to delivering innovative, enterprise-grade experience solutions to organizations in complex industries.

Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, today announced the acquisition of Hyperlift Logic, a pioneer in Stars performance analytics. This move marks the launch of Press Ganey’s Stars Center of Excellence—a new initiative that combines the strengths of Hyperlift’s advanced analytics with Press Ganey’s member experience data, expertise, and AI-powered tools.

Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, has released its latest research report, “Consumer Experience in Healthcare.” The findings, based on 6.5M patient encounters and a nationwide survey, highlight the growing consumer mindset in healthcare and the urgent need for organizations to remove friction, build trust, and enhance convenience.

Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, today announced the recipients of its Executive Human Experience Awards at HX25, the organization’s annual national client conference in Orlando, FL.

Press Ganey, the leader in healthcare experience measurement, data analytics, and insights, today introduced new AI-powered solutions at its annual Human Experience Conference (HX25) in Orlando. Purpose-built for healthcare, these innovations enhance how organizations capture, analyze, and act on feedback, enabling leaders to anticipate challenges, take proactive action, and drive measurable improvements in safety, patient care, and workforce experience.

Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, has announced a strategic collaboration with Microsoft. This collaboration will enable the development of a suite of generative AI-powered solutions that redefine actionable insights, driving transformational improvements in the safety, quality, and experience of care delivery.

Dr. Thomas H. Lee, Chief Medical Officer of Press Ganey and Brigham and Women’s Hospital physician, announced the release of his ninth book, titled Social Capital in Healthcare: How Trust and Teamwork Drive Organizational Excellence.

Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, today unveiled expanded AI capabilities designed to help healthcare leaders anticipate challenges, take proactive action, and improve safety and experiences for patients and employees.

Press Ganey, the leading provider of experience measurement, data analytics, and insights for health systems and health plans, has released its latest research report, “Health Plan Member Experience in 2024.” This report highlights critical areas for improvement in member experience, drawing on regulatory, voice-of-the-customer, and Press Ganey’s patient experience data. The findings underscore the pressing need for health plans to address barriers to higher member satisfaction.

Press Ganey, the leading provider of experience measurement, data analytics and insights to health systems and health plans, today announced the recipients of this year’s Press Ganey Human Experience Awards. These prestigious awards recognize organizations setting the bar in safety, quality, nursing excellence, employee engagement, and patient experience —the cornerstones of exceptional care.

Press Ganey, the leading provider of experience measurement, data analytics and insights to health systems and health plans, announced a new partnership with Arkansas Children's, a leader in pediatric care, to enhance patient and family experience across its facilities.

Press Ganey, the leading provider of experience measurement, data analytics and insights to health systems and health plans, has launched Nursing Intelligence, a new AI-powered tool designed to enhance its Nursing Excellence Solution.

PG Forsta, the leading provider of experience measurement, data analytics and insights for healthcare and other complex industries, held its annual Community Day in South Bend, Ind. on Thursday, September 12. Community Day is PG Forsta’s annual day of service, when employees set aside their work duties to volunteer at various local charities and organizations.

Press Ganey, the leading provider of experience measurement, data analytics and insights to health systems and health plans, announced an expansion to its PX Connect Suite. The solution allows healthcare organizations to capture and act on patient sentiment and feedback right within Epic.

Press Ganey, the leading provider of experience measurement, analytics, and insights to health systems and health plans, has released new data on the patient experience. Analyzing feedback from 6.5 million patient encounters in the U.S., the report provides insight into how patients feel about healthcare experiences today, informing strategies for how healthcare organizations can drive patient trust and loyalty.

Press Ganey, the leading provider of experience measurement, data analytics and insights to health systems and health plans, today published findings in its new report, “Nurse Resilience in 2024”. The report analyzes data from over 345,000 clinical RN voices to better understand the nursing workforce today and makes recommendations on how organizations can build resilience.

AONL CONFERENCE–Press Ganey, the leading provider of experience measurement, data analytics and insights to health systems and health plans, today announced a collaboration to integrate nurse-sensitive indicators (NSI) and outcomes from Epic into Press Ganey’s National Database of Nursing Quality Indicators (NDNQI). The integration and automated reporting will save nursing and quality leaders time, support nursing excellence and accelerate the work to improve patient care.

Press Ganey, the leading provider of experience measurement, data analytics and insights for healthcare and health plans, today announced a strategic investment and partnership with Charge Health, a new company that helps nursing executives and leaders foster workplace cultures of positivity and belonging through its mobile social game for caregivers.

Press Ganey, the leader in helping healthcare providers and health plans transform the Human Experience, today published its new report, “Safety in Healthcare 2024.” This first-of-kind report analyzes Press Ganey's integrated dataset of safety outcomes, event reporting, workforce culture, and patient perceptions representing 12 million patient encounters, 1 million healthcare employees, as well as over 550,000 reported safety events in 2023.

Press Ganey, the leader in helping healthcare providers and health plans transform the Human Experience, today published new data on key workforce measures on engagement, retention, and staff turnover, painting a mixed picture for clinical and non-clinical staff at hospitals and other health provider venues.

As health systems, hospitals, and other health organizations look for ways to stem the tide on nursing burnout and turnover, Press Ganey and Compass One Healthcare have announced a collaboration with the American Nurses Association’s (ANA) Healthy Nurse, Healthy Nation™ program on a new e-book focused on ways to support and empower nurses.

Press Ganey, the leader in helping healthcare providers and health plans transform the Human Experience (HX), today announced eight recipients of its HX24 Award at the organization’s annual national client conference. The awards honor six individuals and two healthcare organizations in the United States, recognizing their leadership in the areas of patient, consumer and employee experience; nursing excellence, and safety.

Press Ganey, the leader in helping healthcare providers and health plans transform the Human Experience (HX), today announced several new AI-powered products and features at its annual Human Experience Conference in Orlando, FL.

Press Ganey, the leader in helping healthcare providers and health plans transform the Human Experience (HX), today announced recipients of the Press Ganey Human Experience Awards, recognizing healthcare organizations across the United States committed to excellence in experience for their patients, workforce, and the communities they serve. The Press Ganey Human Experience Awards include the Guardian of Excellence Award®, the Pinnacle of Excellence Award® and the National Database of Nursing Quality Indicators (NDNQI) Award for Outstanding Nursing Quality®. Each award identifies, recognizes and honors advancements in healthcare experience.

Press Ganey, the leader in helping organizations transform the Human Experience (HX) across healthcare, today announced they are formally partnering with the American Academy of Ambulatory Care Nursing (AAACN), an association for practicing nurses and nursing leaders specializing in community and hospital-based outpatient care settings, to enhance the catalog of nursing-sensitive indicators (NSI) for quality ambulatory care nursing.

Press Ganey, the leader in helping organizations transform Human Experience across healthcare, is proud to announce that its CEO Patrick Ryan was recognized by Modern Healthcare as one of the 100 Most Influential People in Healthcare of 2023. The complete ranking can be found in the Dec. 4 issue of MH magazine, and profiles of all the honorees are available online at ModernHealthcare.com/100MostInfluential.

Press Ganey, the leader in helping organizations transform the Human Experience (HX) across healthcare, announced today a generative AI-enabled tool, Dynamic Conversations, that will accelerate healthcare organization’s ability to gather, analyze, visualize, and act on feedback from the patients, providers, and communities they serve.

Press Ganey, the renowned leader in transforming the Human Experience (HX) across the healthcare ecosystem, today announced they are partnering with Northwell Health, an integrated healthcare network and New York State's largest healthcare provider, for the validation of Press Ganey’s novel Patient Experience in Clinical Trials measures.

Press Ganey, the renowned leader in transforming the Human Experience (HX) across the healthcare ecosystem of patient, employee, member, and consumer journeys, announced today Sutter Health has selected the company as its improvement partner for patient and employee experience. Sutter Health, headquartered in Northern California is a not-for-profit integrated health delivery system with 27 acute care campuses and more than 300 clinics dedicated to serving over 3 million patients across California each year. Moving forward, Press Ganey will support the organization in its bold strategy to be the best healthcare system to work, practice medicine and receive care.

PG Forsta, the leading provider of technology and expertise to help organizations get a deeper, more complete understanding of the experiences of their audiences, today announced the appointment of Johnny Luu as Chief Marketing Officer. As CMO, Luu will lead all aspects of PG Forsta’s global marketing organization.

PG Forsta, the renowned leader in transforming the Human Experience (HX) across the healthcare ecosystem of patient, employee, member, consumer, and customer journeys, held its twelfth annual Community Day on Tuesday, September 12.

Press Ganey, the renowned leader in transforming the Human Experience (HX) across the healthcare ecosystem of patient, employee, member, and consumer journeys, today announced a strategic partnership with Ardent Health Services, a leading healthcare provider with 30 hospitals, more than 200 sites of care and 1,400 aligned providers across six states.

Press Ganey, the renowned leader in transforming the Human Experience (HX) across the healthcare ecosystem of patient, employee, member, and consumer journeys, today announced the appointment of David Shapiro as GM and SVP of Member Experience. Mr. Shapiro will lead the continued growth of Press Ganey’s Member Experience business and will be focused on delivering solutions, analytics, and insights to improve the quality, experience, and retention for all health plans.

Press Ganey, the renowned leader in transforming the Human Experience (HX) link https://www.pressganey.com/platform/ across the healthcare ecosystem of patient, employee, member and consumer journeys, today announced the appointment of Clemente Cohen as Chief Financial Officer. As CFO, Mr Cohen will lead all aspects of Press Ganey’s global finance organization.

Forsta, a leading global provider of market research, customer experience (CX), and employee experience (EX) technology, today announced a first-of-its-kind partnership with Cint, a global technology leader in digital insights gathering, to fight survey fraud and improve data quality and security for the market research industry. All Forsta customers using Cint will receive access to this secure environment, where ghost completes (also known as link jumpers) are expected to be effectively eliminated, by the end of June. This collaboration with Cint will eradicate a costly challenge and raise the standard for data quality in market research as a whole.

PG Forsta, the leader in transforming human experiences (HX) across customer, employee, patient, member and consumer journeys, today announced that it was cited as a Strong Performer in The Forrester Wave™: Customer Feedback Management (CFM), Q1 2023 evaluation. The Forrester Wave™ is an assessment of the top vendors in the market and a guide for buyers considering their purchasing options in a technology marketplace. Forrester identified and surveyed the most significant providers of customer feedback management (CFM) to create the report.

Press Ganey, the renowned leader in transforming the human experience (HX) across the healthcare ecosystem of patient, employee, member and consumer journeys, today released findings from its annual safety culture trends report: Healing without harm: Safety culture trends 2023. This report, which looks at survey data from the past year, reveals a favorable shift in performance with the upward trending of perception of safety culture among clinical and nonclinical staff, even as perception continues to trend downward among senior leadership and physicians.

Press Ganey, the leader in patient, member, employee and consumer experience across the healthcare ecosystem, today announced an agreement with Epic to collaborate on deep integration of patient experience data into its more than 300 million patient records. The collaboration will aim to improve care by supporting personalized experiences and holistic understanding of all patients. Press Ganey is the first company to integrate experience data and guidance directly into Epic.

Press Ganey, the renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, today announced the recipients of its HX23 Awards, at the organization’s annual national client conference. Recipients of these prestigious achievement awards were honored on stage by Press Ganey executive leaders during the event, which took place in Orlando, Florida this week.

Rio SEO, the leading all-in-one local marketing platform proven to increase online visibility for enterprise brands, today announced an integration with Apple Business Connect API. This new integration enables Rio SEO to streamline local listings management for its multi-location clients by maintaining and quickly publishing critical business information and updates to the Apple Maps place cards and across Apple apps.

Press Ganey, the leader in patient, member, employee and consumer experience across the healthcare ecosystem, today announced recipients of the Press Ganey Human Experience Awards, recognizing healthcare organizations across the United States committed to excellence in experience for their patients, workforce, and the communities they serve. The Press Ganey Human Experience Awards include the Guardian of Excellence Award®, Pinnacle of Excellence Award® and National Database of Nursing Quality Indicators (NDNQI) Award for Outstanding Nursing Quality®. Each award identifies, recognizes and honors advancements in healthcare experience.

Forsta, a leading global provider of market research, customer experience (CX) and employee experience (EX) technology, is reporting significant innovation and expansion of the company’s market research technology offerings in the past six months. Since the company’s acquisition by Press Ganey in the second quarter of this year, Forsta has quickly directed the increased investment into accelerated innovation and the development of new capabilities across its Human Experience (HX) Platform, which serves market research agencies (MRAs), enterprise market research teams, and CX and EX professionals.

Forsta, a leading global provider of market research, customer experience (CX) and employee experience (EX) technology, today announced at Web Summit that it will expand its capabilities to include predictive net promoter scores (pNPS) created in cooperation with the CX data specialists at GemSeek. Through this solution built on the Forsta Human Experience (HX) Platform, Forsta clients will now have access to cutting-edge analytics-powered predictions of “silent customers,” and those who don’t provide the direct feedback needed to determine NPS® or other customer experience metrics. This offering, which will enable deeper understanding of the experiences of each and every customer, will be available to Forsta clients beginning November 1.

Forsta, an industry-leading global provider of market research, customer experience (CX), and employee experience (EX) technology, today announced the achievement of Leader standing on the G2 Grid® for Experience Management Software by G2, the world’s largest and most trusted software marketplace.

Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, today announced more than 97% of the highest rated health plans in the United States partner with Press Ganey for member experience measurement and engagement. This figure is based on an internal review by Press Ganey of the recently released Health Plans Rating 2022 Report from the National Committee for Quality Assurance (NCQA) and 2023 CMS Medicare Advantage Star Ratings Data.

Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, today announced the appointment of Nora Warshawsky, Ph.D., R.N., NEA-BC, CNE, FAAN, as nurse scientist, overseeing all aspects of nursing research and evidence-based practice for Press Ganey’s global hospital and healthcare clients. In her role, Dr. Warshawsky will work with clients to better understand the insight Press Ganey can provide into some of the most challenging issues that nurse leaders face today, including workforce and retention, safety, reliability and quality of care, to help provide the best support to their nursing staff.

Press Ganey, the renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, announced today the appointment of Amy Compton-Phillips, MD, as President and Chief Clinical Officer of the Press Ganey consulting division. Dr. Compton-Phillips joins Press Ganey – which recently acquired Forsta, a global provider of market research, customer experience (CX), and employee experience (EX) technology – as it accelerates its expansion and invests further in industry-wide transformation.

Forsta, a leading global provider of market research, customer experience (CX), and employee experience (EX) technology, today announced product updates to InterVu, its qualitative online focus group solution. Forsta InterVu, which is purpose-built for the needs of research professionals, enables focus group leaders to seamlessly facilitate online group discussions with a feature-rich, fast and secure digital experience.

According to Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, more than two nursing personnel were assaulted every hour in Q2 2022. That equates to roughly 57 assaults per day, 1,739 assaults per month and 5,217 assaults per quarter.

Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, today announced that Nicole George, MSN, R.N., NE-BC, has joined Press Ganey to lead its new Nursing Center of Excellence.

Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, is partnering with The DAISY Foundation to seamlessly integrate exceptional nurse recognition into the patient feedback experience. The DAISY Foundation’s mission is to express gratitude to nurses with recognition programs that celebrate the extraordinary, compassionate, and skillful care they provide patients and families.

Press Ganey, renowned leader in patient, member, employee and consumer experience across the entire healthcare ecosystem, held its eighth annual Community Day on Aug. 3. For the first time, the event went global and included employees from Forsta, an industry-leading global provider of market research and customer experience (CX) technology and a recent addition to the Press Ganey organization. Combined, more than 3,000 team members around the world took part in volunteer projects for their local communities.

Forsta, an industry-leading global provider of market research, customer experience (CX), and employee experience (EX) technology, today announced its acquisition of HelloIgnite, a collaboration platform which enables companies to collect, share, and manage innovative ideas from employees to improve experiences for customers.

Forsta, the global leader in customer experience (CX), employee experience (EX) and market research, today announced it is combining capabilities with Rio SEO, the industry-leading local marketing platform for enterprise brands. The integrated technologies of Forsta and Rio SEO will power a seamless customer experience solution, enabling brands to engage consumers throughout the entire customer journey, from discovery to purchase through to brand reputation and retention.

Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, today announced it has entered into a multi-year agreement to provide technology, counsel and additional knowledge resources to Essentia Health, an integrated healthcare system serving patients in Minnesota, Wisconsin and North Dakota. Effective July 1, Press Ganey will support Essentia Health through rapid patient experience transformation and nursing excellence across the health system’s 14 hospitals, 72 clinics and 12 care facilities.

Forsta, an industry-leading global provider of market research and customer experience (CX) technology, today announced the launch of its Digital Diaries mobile ethnography app, designed to obtain actionable, qualitative insights at scale. Available on iOS and Android devices, the new mobile app is complementary to Forsta’s existing desktop customer journey and ethnography solution. It is available to users of the Forsta HX (Human Experience) platform, which gathers and analyzes data, and helps insights professionals translate the findings into shareable actions to inform decision-making and drive growth.

Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, today announced that Adventist Health has selected the company as its patient experience partner across 23 hospitals, more than 300 clinics and 4,500 provider offices throughout the health system. Adventist Health is an award-winning West Coast-based health system with an innovative whole-person approach to health, providing services in physical, mental, spiritual and social healing to support community well-being.

According to Press Ganey, the national leader in patient and member experience and only organization certified to conduct all CMS- and NCQA-mandated experience surveys, 87% of Medicare Advantage health plans are on the verge of dropping in one or more of the CAHPS Star Ratings. These findings are based on preliminary data that reveal the combined impact of higher performance cutpoints and lower ratings from health plan members.

Healthcare transformation isn’t going to happen overnight—it takes visionary leaders moving away from a hierarchical approach to a more engaged, equitable, inclusive and caring leadership style to drive nursing forward in this new era of healthcare.

Press Ganey, the national leader in patient, member, employee and consumer experience across the healthcare ecosystem, launched its application process for the Press Ganey KidsX Accelerator. This innovative program matches 10 cutting-edge startups with top-performing children’s hospitals to solve today’s largest healthcare challenges.

Press Ganey, renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, announced it has completed its acquisition of Forsta, a leading global provider of market research, customer experience (CX) and employee experience (EX) technology. The closing is effective as of April 26, 2022.

The Business Intelligence Group today announced that NarrativeDx, a Press Ganey Solution, was named a winner in its Artificial Intelligence Excellence Awards program. NarrativeDx, Press Ganey’s patented natural language processing (NLP) technology built specifically for the language of healthcare, uses artificial intelligence capabilities to process and actionize structured and unstructured healthcare experience data.

Press Ganey, the national leader in patient, member, employee and consumer experience across the healthcare ecosystem, was named Best in KLAS for Patient Experience Improvement, recognizing Press Ganey’s gold standard capabilities for helping healthcare professionals improve patient care.

Press Ganey, the national leader in healthcare consumer and employee experience, today announced that 31 of the 48 health systems named America’s Best Employers of 2022 by Forbes are Press Ganey healthcare employee experience clients. This year, healthcare companies made up a quarter of the top 50 and half of the top 10 large employers on Forbes’ list.

Press Ganey, the industry leader in patient, member, employee and consumer experience across the healthcare ecosystem, recently presented its inaugural Lifetime Achievement Award to Dr. Christina Dempsey, RN, and Joseph P. Greskoviak at its 2022 National Client Conference in Orlando. The award is presented to individuals who have shown outstanding devotion and commitment to making a lasting impact in healthcare.

Press Ganey, a renowned leader in patient, member, employee and consumer experience across the healthcare ecosystem, today announced its plans to acquire Forsta, an industry-leading global provider of customer experience and market research technology. Forsta is named a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. The transaction is expected to close in the first or second calendar quarter of 2022, and is subject to regulatory approvals and other customary closing conditions.

Press Ganey, the national leader in healthcare consumer and workforce engagement, today announced that Tejal Gandhi, MD, chief safety and transformation officer, was recognized by Modern Healthcare as one of the “100 Most Influential People in Healthcare” for the second year in a row. Modern Healthcare’s prestigious recognition program honors individuals deemed by their peers and Modern Healthcare senior editors to be the most influential in terms of leadership and impact.

Press Ganey, the national leader in healthcare consumer and workforce engagement, today released its 2021 Consumer Experience Trends in Healthcare report. The publication includes key drivers behind current healthcare consumer behaviors and strategies for healthcare leaders to strengthen their digital footprint in 2022 and beyond.

Press Ganey today announced the appointment of Kerry Johnson as a senior advisor in its Strategic Consulting group. Johnson comes to Press Ganey with more than 35 years of experience improving reliability and preventing safety events in nuclear power, transportation, manufacturing and healthcare.

Press Ganey last week announced that the United States Patent and Trademark Office issued U.S. Patent No. 11,170,172 expanding the company’s artificial intelligence capabilities to better process and actionize structured and unstructured healthcare experience data. This patent is the sixth in a portfolio that covers key innovations from Press Ganey’s NarrativeDx artificial intelligence platform, specifically built for the language of healthcare.

Press Ganey, the national leader in healthcare consumer and workforce engagement announced joining The Beryl Institute, a global network of healthcare professionals and experience champions, through a supporting partnership that will focus on advancing the healthcare experience movement.

Press Ganey recently announced the appointment of Joan Kelly as a Partner in its growing Strategic Consulting Group. Kelly comes to Press Ganey with more than 15 years of dedicated expertise in consumer experience for the health and wellness space, most recently from Yale New Haven Health System serving as chief experience officer.